Brandon Ritchey
Tiverton, RI ·
brjritchey@gmail.com
Scan contact card
Experienced IT team member with a focus on best practice and constant improvement.
Certifications
Socialization
Skills
Projects
- Email Migration
- Server Migration
- Firewall Deployment
- Network Deployment and Replacement
- Documentation
Technical Support
- Escalation Resolution
- Troubleshooting
- Ticket Tracking
- Customer Service
Administration
- Connectwise Automate
- Connectwise Control
- Windows Server
- Office 365
- Google Cloud
- HyperV
- ESXI
Networking
- VPN
- DNS
- Sophos Firewalls
- Sonicwall Firewalls
- Unifi Switching
- Unifi Wireless
Experience
Project Engineer
The TNS Group
Plan and implement server, network and email migrations. Update and administer internal tools. Resolve escalated issues.
October 2021 - Present
Project Engineer
Thinktech Computers
Plan and implement server, network and email migrations. Update and administer internal tools. Resolve escalated issues.
August 2021 - October 2021
Helpdesk Employee
Thinktech Computers
Fast paced troubleshooting, tracking interations in a tickety system, promoted to project engineer
July 2017 - August 2021
Sr Assistant Store Tech Support
CVS Health
Troubleshooting of store systems, tracking interactions in a ticketing system, escalation assistance
August 2015 - July 2017
POS Support Technician
East Commerce Solutions, Inc.
Installing and troubleshooting POS hardware and software, 24hour on-call support
May 2011 - July 2015
Education
Motoring Technical Training Institute
Computer Service Technician / Network Installer program
2010 - 2011